The Cove Lakeside Resort provides competitive employment packages for its team members, including health benefits, competitive wages, employee discount program, employee events and incentives, on the job training and opportunities for advancement.

As an equal opportunity employer built on service excellence, our reputation is strengthened through our vision, mission and core values with the most important component our employees.  Without dedicated individuals on our team, we would not have achieved the level of success that we have come to be so proud of today. If you are looking for a long-term career or a start to a rewarding career in hospitality join our team of service excellence superstars today!

OVERVIEW

The Guest Service Agent is responsible for providing our guests with an extraordinary experience from reservation through to checkout.  In this role, accuracy and accountability are key. You are empowered to exceed guest expectations. You will achieve excellence by making business decisions that are focused on upholding the highest standards in guest service.

RESPONSIBILITIES

• Welcome guests in a friendly, prompt, and professional manner.
• Check guests in, issue room keys, provide information on Resort facilities and room location.
• Respond to guests questions, complaints, and requests ensuring efficient and personalized guest service.
• Ensure safety and confidentiality of our owners, guests and employees.
• Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments.
• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.
• Sell, process, and maintain all reservation records using Resort selling strategies.
• Ensure the work area is clean, neat, and well organized.
• Be a â sales person by active promotion of property facilities and company/property specific promotions in order to contribute to overall profitability.

REQUIREMENTS

• Experience in either a guest or customer focused environment. 
• Excellent communication and interpersonal skills.
• Committed to delivering the highest level of guest service and satisfaction.
• Ability to work under pressure in a fast-paced environment.
• Ability to work alone and as part of a team.
• Excellent organizational, multi-tasking and problem-solving skills
• Proficient in MS Office including Word, Excel & Power Point.
• Ability to work a flexible schedule including evenings, weekends and holidays.
• Qualified applicants must be legally eligible to work in Canada and, where applicable, possess a valid work or study permit that allows the candidate to fulfill the requirements of the role.

Wage:  $22.35 per hour 

Job Type:  Permanent 

Schedule: Part time including  evenings, weekends, holidays

We thank all interested candidates for their application; only those selected for an interview will be contacted.

The Cove Lakeside Resort provides competitive employment packages for its team members, including health benefits, competitive wages, employee discount program, employee events and incentives, on the job training and opportunities for advancement.

As an equal opportunity employer built on service excellence, our reputation is strengthened through our vision, mission and core values with the most important component our employees.  Without dedicated individuals on our team, we would not have achieved the level of success that we have come to be so proud of today. If you are looking for a long-term career or a start to a rewarding career in hospitality join our team of service excellence superstars today!

OVERVIEW

The Housekeeping Supervisor oversees the day to day running of the Housekeeping Department to ensure the appearance of all guest rooms, suites, and public areas are clean and maintained at the highest level of standards.

RESPONSIBILITIES & DUTIES

• Deliver exceptional guest service, addressing guest concerns and/or complaints.
• Lead and supervise the day-to-day operation of the housekeeping department including scheduling, planning, workload management, task delegation, and communication across departments
• Conduct and/or assist in the orientation and training of new employees to ensure proper on boarding, support and training is provided.
• Provide ongoing training, coaching and performance evaluations to maintain high-quality service.
• Participate in the active oversight of all team members, providing support to stay on task and on time.
• Manage inventory levels of all housekeeping supplies and equipment.
• Conduct daily housekeeping inspections to ensure top quality cleanliness and services are being provided.
• Complete administrative tasks including the updating of department policies, procedures, checklists and training documents as required.
• Understand and ensure the correct usage, storage and handling of all cleaning agents, materials, equipment and chemicals; understand MSDS protocols.
• Adhere to and contribute to the safety and security of all buildings, company assets, co-workers and guests including guest belongings.
• Ensure compliance with the Resorts policies, procedures and health & safety regulations.
• Complete Room Attendant, House Attendant and Public Spaces Attendant duties as required.

ATTRIBUTES AND QUALIFICATIONS

• At least 2 years Housekeeping experience preferably in an accommodation environment (hotel, resort, etc.).
• Previous supervisory experience would be an asset.
• Detail oriented, organized, focused on quality, with effective time management skills.
• Self-starter, with problem solving and organizational skills.
• Excellent communication skills (verbal and written).
• Knowledge of WHIMS and chemical use.
• Proven ability to perform under pressure in a fast-paced, team-based environment.
• Good computer literacy (experience and proficiency in MS Word, Outlook, and Excel).

Pay: $23.00-$25.00 per hour plus summer bonus.

Job Type:  Permanent.

Schedule:  Full Time – including mornings, evenings, weekends and holidays.

Location:  The Cove Lakeside Resort, 4205 Gellatly Road, West Kelowna, BC, V4T 2K2.

Visa Requirements: Must be legally eligible to work in Canada. The Resort is unable to assist candidates in obtaining Canadian work authorization. 

We thank all interested candidates for their application; only those selected for an interview will be contacted.